Ticket support built for MSPs and internal IT teams
ArcDesk keeps every request, device and billable minute in one place. Run it as a multi-client MSP desk or as your company's internal helpdesk.
What ArcDesk does
Email to ticket
Messages to your support address become tickets. Replies thread automatically, attachments included.
SLA timers
Response and resolution clocks run on every ticket and escalate before a deadline slips.
Billable time
Log time as you work. Billable and non-billable hours roll up cleanly for invoicing.
Assets and contacts
Tie each ticket to the person and the device, so history follows the hardware.
Client portal
Users submit and check on tickets themselves instead of calling to ask for an update.
Reports
Volume, response times and tech workload by client and by month, ready for reviews.
One helpdesk for MSPs and in-house IT
Pick the mode that fits how you support people. The core stays the same.
MSP mode
For managed service providers supporting many companies.
- A separate queue, contact list and SLA plan for each client
- Billable time that rolls up per client for monthly invoicing
- A client portal under your own company name
- Per-client reports for quarterly business reviews
Internal mode
For IT departments supporting their own staff.
- Departments and locations instead of client accounts
- Microsoft 365 sign-in for every employee
- Asset records attached to each ticket
- A knowledge base so common fixes get solved once
See ArcDesk with your own workflow.
We'll set up a demo using the way your team handles tickets today.
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